Bondi Pools, New South Wales

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Are you looking to put together the perfect itinerary for your tour to Australia? We would love to work with you in creating a custom built itinerary. 

Our Story

Backroads Australia is a tour operator and destination management company.  As your local expert, we create bespoke itineraries for tour companies and travel agents around the world who are looking to bring their customers to Australia and New Zealand. We know that international guests want to explore our thriving capital cities, but also want to immerse themselves into a unique outback experience. Our experienced team at Backroads Australia is here to help create the perfect tour for you.   


With over 20 years experience in travel, we pride ourselves on our extensive knowledge of this wonderful land we call home and we want to share this with the world.


Whether you’re looking for a luxury group style, a basic camping trip or a totally unique food and wine experience of Australia, we have a comprehensive product range that will fulfil your client’s needs.

Our amazing team

We love Travel and we can talk about it all day!  


With our broad experience and extensive database of domestic and international partners, the Backroads Australia team is always on hand to provide you with the perfect Australian or New Zealand itinerary.

Jake Chiem

Founder, Managing Director

Jake has over 16 years experience in the travel industry having worked in both retail and corporate travel as well as managing multiple successful travel agencies.  He has won numerous awards over the years including 2 consecutive years for Best Travel Advisor and 5 awards for Best Travel Manager of the year and Best National sales manager. Jake’s success has been written up in the Travel Weekly magazine as the 6th most successful travel agent of 2006, and most recently an award for best new starter business 2016.


Jake has extensively travelled the globe ticking off over 50 countries. He believes travel gives the best experience to life and wants everyone to see the world the way he does. Passionate about his home country, Jake has created Backroads Australia to showcase the amazing cities, towns, attractions and ‘back roads’ Australia has to offer.

Damon Low

Marketing Manager

Damon has worked in marketing for the past 20 years and created the look and feel of Backroads Australia and the Travelcaton group. As a kid, he spend many family holidays travelling up and down the east coast of Australia, which inspired him to instill the adventure of an Australian road trip into the foundations of Backroads Australia. Knowing first hand that taking the ‘back road’ can often lead you down a path, turning a holiday into something unforgettable, which is at the heart of Backroads Australia.


After travelling the world many times over, Damon has learnt that the old saying is in fact true, “there’s nothing quite like Australia” and “there’s no place like home”.

Saskia van den Heuvel

Travel expert & Tour guide

Ever since she can remember, Saskia has been fascinated with travelling the world, gaining new experiences and learning different cultures and languages.  As a little girl her favourite past time was to sit on the couch with her Dad and study the world map, trying to memorise the countries and their capitals and imagining one day she would visit that place.  It was her goal to visit every country in the world.


After completing her bachelor degree in International Tourism Management, Saskia set out from the Netherlands to discover the world one country at a time. Now calling Australia home, she has found herself settled in a country with stunning landscapes, wildlife and Indigenous culture. A country she fell in love with - Australia!


As a travel expert and tour guide in Australia, Saskia gets to share her passion, knowledge and excitement with her tour groups, turning their holiday dreams into reality by exploring the ‘back roads’ of Australia.

Tommy Cook

Tour guide

Tommy has over 12 years experience within the travel industry having worked in various retail, corporate and travel product roles.


Tommy’s love for the great outdoors has led him to leave the traditional office environment in hot pursuit of a more active role as tour guide.


Born in a country town in regional New South Wales, the saying “you can’t keep a good guide down” is definitely true for Tommy. He has travelled extensively throughout Australia visiting some of the most iconic and breathtaking locations Australia has to offer, as well as the many hidden gems you can only find when you take the ‘back roads’ with a local.


As a tour guide for many years, Tommy understands the needs of travellers and provides them with the attention and care to make their holiday truly memorable. He always strives to deliver the best personalised service and goes above and beyond what is needed to make sure his tour groups have an unforgettable holiday experience.

1300 962 924

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